RETURNS & REFUNDS
RETURNS & REFUNDS
Q. CAN I RETURN AN ITEM?
We accept returns for unused items in their original condition within 21 days of receiving your order. If 21 days have passed, unfortunately we will not be able to offer you a refund or exchange.
Please be aware that we do have exceptions. For hygiene reasons, we are unable to offer a refund on: Supplements, minis and any makeup product without a hygiene seal as part of the original packaging.
Q. HOW DO I RETURN AN ITEM?
To return an item, please follow the steps below:
1. Email email@example.com
2. State your Order ID. Please indicate clearly the items you'd like to return or exchange.
3. Once approved by a member of our team, please pack your items (in their original packaging) securely.
4. Send your items back to the address provided by our team. We recommend using a Tracked or Signed For service.
Q. HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
We aim to complete returns within 3 working days of receiving your items.
A refund will be issued after we’ve inspected the goods to confirm everything is in a resalable condition. We will email you to confirm the status of your refund. If accepted, your refund may take up to 14 days to appear in your account.
Q. DO I NEED TO PAY FOR A RETURN?
Yes, at the moment customers are liable for return shipping costs. We recommend using a tracked or signed for service, and please remember to contact us before returning your items.
We do not accept refunds on sale items. This applies to items already discounted on site. Full price items purchased using a discount code are eligible for refunds.
We will only accept exchanges on defective or damaged items.
Q. CAN I CANCEL OR AMEND MY ORDER?
If you’d like to cancel or amend your order, please email firstname.lastname@example.org immediately. We’ll do what we can to accommodate your request. Cancellations and changes to orders are only possible before despatch.